Being in debt and having a collector come after you for money is a scary situation. eResolve is a product that is sold to financial institutions to better resolve a debt collection process and making the situation a more friendly process.
eResolve removed the third party collection agency, provided payable options for consumers who are in collections and gives and opportunity for the consumer to resolve the debt without negative impact.
My Role
- Research
- User Testing
- UX/UI
- Prototyping
Team
- 2-3 Designers
01. Task At Hand
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02. Interviewing
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03. Ideation
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Project Outcome
Easy Transition
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Amazing Results
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Discovery Phase
We traveled to several clients offices to interview, test, validate and design a robust tool they could integrate into their workflow.
