A better experience for consumers and their credit report/score.

Being in debt and having a collector come after you for money is a scary situation. eResolve is a product that is sold to financial institutions to better resolve a debt collection process and making the situation a more friendly process.

eResolve removed the third party collection agency, provided payable options for consumers who are in collections and gives and opportunity for the consumer to resolve the debt without negative impact.

My Role

  • Research
  • User Testing
  • UX/UI
  • Prototyping
  • Development

Team

  • 1 Designer

01. Task At Hand

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02. Interviewing

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03. Ideation

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Project Outcome

Easy Transition

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Amazing Results

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Discovery Phase

We traveled to several clients offices to interview, test, validate and design a robust tool they could integrate into their workflow.